Remote Assistance

 

If you need help with our software, we can create a remote session to share your PC or laptop screen, but it's not possible with smartphones or other mobile devices.

 

Send an email to admin@photonfunding.com notifying us that you want us to setup a remote session, as far in advance of the session as possible, so we can make time for you.

  • Click here to download and install the free Google Chrome Web Browser.
  • Click here to download and install the free Google Remote Desktop into the Chrome Web Browser.
  • Click the blue icon labeled “+ ADD TO CHROME.“
Invoice Factoring Remote Assistance Add to Chrome

Remote Assistance

 

If you need help with our software, we can create a remote session to share your PC or laptop screen, but it's not possible with smartphones or other mobile devices.

 

Send an email to admin@photonfunding.com notifying us that you want us to setup a remote session, as far in advance of the session as possible, so we can make time for you.

Invoice Factoring Remote Assistance Add to Chrome
  • Click the “Add app” button in the dialog box that pops up.
  • Click the “Apps” icon that will appear at the top left of the Chrome Browser.
Remote Assistance Apps
  • Select and click the “Chrome Remote Desktop” icon.
Invoice Factoring Remote Assistance Desktop
  • Click the “Get started” button in the “Remote Assistance” section in the top block of the “Chrome Remote Desktop” dialog box.
Invoice Factoring Remote Assistance Get Started
  • Click the green “Share” button in the “Remote Assistance” section of the top block in the “Chrome Remote Desktop” dialog box.
Invoice Factoring Remote Assistance Share

Make a note of the code consisting of three (3) groups of four (4) digits that will popup up and email the code to us, but take no further action on your browser while you are waiting for one (1) of our personnel to connect to your machine. He or she will discuss your problem with you telephonically and control your computer remotely to solve your problem. Afterwards, please end the remote session.
Click here to compose the email requesting the session. Note: the email is pre-formatted.